Tutorial: Set up a Trust Wallet
In order to receive and send IDON, you will need to set up a digital currency wallet. Trust Wallet is a user-friendly and safe option for using on your mobile phone. CAUTION: 1. Protect your IDON from hackers. Please read these recommendations about crucial steps to take to store and use your IDON’s safely. 1. […]
Why am I being asked to “specify the total amount, in CHF, that you plan to invest”?
For financial regulatory purposes you must enter the monetary amount of your relationship with Idoneus. During the Onboarding Chatbot session, you will be asked several questions. One of the questions is: “specify the total amount, in CHF, that you plan to invest.” For financial regulatory purposes, each new user must state an amount they are […]
My phone number is not accepted by the Onboarding Assistant
Entering data on your computer sometimes suffers from internet browser issues, luckily these can be easily resolved. The Onboarding Assistant will ask your for your phone number. Sometimes it happens that you get an error message saying: “phone number not valid”. When this happens, please try the following steps to resolve the issue: Double check […]
Common issues that can happen during Video Identification
In case you run into any issues, please check here to see how to resolve that issue, as it is very likely you are not the first to have experienced it. “Service not available“. The Video Ident service is available on Monday – Saturday from 7:00 am – 22:00 pm (CEST/CET). “Country not supported” or […]
Common issues that can occur during the Onboarding Assistant session
In case you run into any issues with the Onboarding Assistant, please check here to see how to resolve that issue, as it is very likely you are not the first to have experienced it. “Link expired“. The link you receive via email is valid for 7 days. If you receive a notification that the […]
Introduction to the Idoneus Platform
A brief overview of the various components in the Idoneus Platform, how they work together, and the workflow to set yourself up to transact with Idoneus and IDON. It is important to understand all the various components and actions that are required to onboard as a new client, have everything set up to start buying […]