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In case you do not find emails from Idoneus in your inbox, please check your Spam folder. To prevent emails from Idoneus landing in your Spam folder, please whitelist the idoneus.io domain in your email application.
Steps to make sure you receive all emails from Idoneus
Depending on the strictness of the spam protection settings of your email application (outlook, gmail, etc), it may happen that emails from the *@idoneus.io domain land in your Spam folder instead of your Inbox. In order to make sure you always receive all emails from Idoneus in your Inbox, you have to whitelist the @idoneus.io domain in your email application
Outlook Instructions
For Outlook, please follow these instructions:
- In Outlook, go to the Home tab.
- Click Junk > Junk Email Options.
- Select the Safe Senders tab and click Add.
- In the Add address or domain box, enter the email address or the domain name you want to safelist.
- Click OK and close the window.
Gmail Instructions
For Gmail, please follow these instructions:
Option 1: Mark it as Not Spam (if the email is already in spam).
- Go to
Spam
. - Open the email.
- Click the
Not spam
button.
After this action, subsequent emails from the sender will not be marked as spam.
Option 2: Add address as a Contact.
Option 3: Create a Filter
- Click the gear icon in the upper right corner.
- Click the
Settings
button in the menu that appears. - On the settings page, go to the
Filters and blocked addresses
tab. - Click the
Create a new filter
button. - In the opened settings, you can see the filtering options. Since we need to add the sender’s email to the white list, we fill in the
From
field with the desired email. If you want to add all emails of the domain to the white list, type “@domain” (example: “@example.com”) in the “From” field. Leave the rest of the fields empty (so that other possible rules will not apply to our filter). - Press the
Create filter
button. - In the next item, select the action that will be applied to filtered messages. Select the item
Never send it to Spam
. - Click on the
Create filter
button.
Filter created!
Other email applications
For other email applications, please visit their respective Help pages to find out how to whitelist domains / add safe sender domains.