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Hello. How Can We Help?
Getting Started
User Instructions
Introduction to the Idoneus Platform
Reactivate User Account From The Old Idoneus Platform On The New Idoneus Platform
Create New User Account
Sign In To User Account
Change or Add a Wallet
Verify External Wallet
Upgrade To KYC Level 1
Upgrade To KYC Level 2
Upgrade IDON Tokens
Send & Receive IDON
Add (upgraded) IDON As A Custom Token To A Wallet
Use HyperID Authenticator
Use Cyberwallet
Connecting External Wallet Via WalletConnect Not Working
How To Add (upgraded) IDON Tokens (polygon blockchain) To Cyberwallet
How To Add (non-upgraded) IDON Tokens (ethereum blockchain) to Cyberwallet
How to reset my password on the Idoneus Platform?
How To Change Your Email Address On The Idoneus Platform
MATIC / POL, What Is It, Why Do I Need It, And Where Can I Purchase It?
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Buyer Instructions
Submit Price Offer For An Asset
Submit Purchase Request For An Asset
Request A Service
Buy IDON On The Idoneus Platform
Seller Instructions
Onboarding New Assets, Goods and Services
Receive A Price Offer
Receive A Purchase Request
Receive A Service Request
FAQ's
About Idoneus
What does Idoneus mean?
How is Idoneus different from other luxury platforms?
Where can I learn more about Idoneus?
How can I contact Idoneus if I have more questions?
About IDON Tokens
What is IDON?
What can I do with IDON?
How is the price of IDON calculated?
How is the public price value of IDON protected?
Is IDON asset backed?
How does my IDON get taxed?
How many IDON Tokens are there, and can the supply of IDON be increased?
What are the authorized places to buy, sell and trade IDON?
Are there any restrictions regarding who can purchase IDON?
How can IDON be acquired?
Can I sell the IDON I hold at a price of my choice?
Can I convert IDON into fiat currency (Euro, US Dollar, or AED for example)?
Can I convert IDON to other cryptocurrencies (BTC, ETH, etc)?
How does Idoneus comply with regulatory oversight for people who are interested in purchasing IDON?
I am a citizen or resident of the United States of America. Can I purchase IDON?
About KYC & Account Opening
How do I become a verified user on the Idoneus Platform?
Why do I have to go through a thorough onboarding process?
What restrictions are in place for becoming a client?
About Platform Usage
Can I pay in BTC or any other cryptocurrency?
How do I pay for assets, goods and services in IDON?
Why am I requested to pay part of the fee in cash?
Can I pay in USD or any other currency?
How do I edit or cancel my booking or purchase?
About Wallets & Transactions
How do I safely store and use my IDON Tokens?
What happens if I lose access to my digital wallet that holds IDON?
What are Seed Phrases, Private Keys, Public Keys, Public Addresses?
What is a hardware wallet and how to use it?
How to add (non-upgraded, Ethereum-based) IDON as a Custom Token in your Wallet
Why do I need ETH in my wallet, and where can I purchase some?
About Asset Acquisition & Partnerships
Can I trade or sell my high value assets to Idoneus?
How can I sell or rent my luxury asset, good or service through the Idoneus Platform?
I am a luxury property manager, yacht broker, fine jeweler, art dealer or otherwise commercially involved in the luxury asset, goods, and/or services market, and am interested in a partnership.
I am uncertain if cryptocurrencies can be used as method of payment for my asset because my local legal counsel is unfamiliar with how to complete a sale transaction with IDON instead of money.
In my country there are certain hard costs such as transfer costs or closing fees which must be paid in cash when an asset sale is completed. If Idoneus acquires my asset, who pays for this?
What are the advantages to trading physical assets for IDON?
What are the steps required to complete a sale of my asset to Idoneus?
About Privacy & Security
How do I safely store and use my IDON Tokens?
How can I make my online accounts more secure?
How to avoid phishing and online scams?
How to ensure you receive all emails from Idoneus in your inbox?
Is Idoneus anonymous?
What do you do with my personal data?
What to do when hacked/clicked on a malicious link?
Troubleshooting
External Wallets - Tutorials
How To Transfer IDON Tokens From Your External Wallet To Your (new) CyberWallet
Tutorial: Set up a MetaMask Wallet
Tutorial: How to send IDON with MetaMask
Tutorial: Set up a Trust Wallet
Tutorial: Send IDON from Trust Wallet
Tutorial: Receive IDON on Trust Wallet
Tutorial: Set up your Coinbase Wallet
Tutorial: Send IDON from your Coinbase Wallet
Tutorial: Receive IDON on your Coinbase Wallet
Tutorial: How to set up Ledger Nano
Tutorial: How to connect Ledger Nano to MetaMask
Tutorial: How to send IDON with Ledger Nano and MetaMask
KYC Level 2 - Troubleshooting
Common issues that can occur during the Onboarding Assistant session
Common issues that can happen during Video Identification
My phone number is not accepted by the Onboarding Assistant
SMS not Received?
Why am I being asked to "specify the total amount, in CHF, that you plan to invest"?
Private Portfolio
Articles coming soon
Educational Resources
About Blockchain
Detailed Information: What is Blockchain?
Blockchain & Luxury Assets
Blockchain & Real Estate
Global Barter Leveraging Blockchain
How are leading financial institutions leveraging Blockchain?
Industry Leaders and their use of Blockchain Technology
Videos: useful information about Blockchain
About Smart Contracts
Detailed Information: What are Smart Contracts?
How will Smart Contracts change the world?
Videos: useful information about Smart Contracts
About Cryptocurrency
Detailed Information: What is Cryptocurrency?
Cryptocurrencies & Luxury Brands
Cryptocurrency & Real Estate
How major corporations are working with Cryptocurrency
Videos: useful information about Cryptocurrency
Contact Support
Contact Support
Main
Troubleshooting
KYC Level 2 - Troubleshooting
Category - KYC Level 2 - Troubleshooting
Articles
Common issues that can occur during the Onboarding Assistant session
Common issues that can happen during Video Identification
My phone number is not accepted by the Onboarding Assistant
SMS not Received?
Why am I being asked to "specify the total amount, in CHF, that you plan to invest"?
